I led the delivery of a multi-platform messaging and communication platform designed to enable real-time interaction between users and service providers. The solution supported web, iOS, and Android clients and focused on reliable messaging, content organization, and centralized administrative control.

Problem

• Need for a secure, real-time communication system between users and service providers
• Lack of centralized administration and visibility across messaging activities
• Requirement for consistent user experience across multiple platforms

My Role

• Served as Project Manager overseeing end-to-end delivery
• Coordinated cross-functional teams across backend, web, and mobile development
• Defined scope, milestones, and delivery priorities

Solution

• Delivered a real-time messaging platform supporting text, voice, and multimedia content
• Implemented contact management, group conversations, and notification systems
• Enabled file and folder management for structured content organization
• Built a super-admin dashboard for user management and platform governance

Delivery Approach

• Applied structured Agile delivery with phased releases
• Ensured cross-platform consistency across web, iOS, and Android
• Collaborated closely with stakeholders to refine workflows and priorities
• Embedded QA cycles to validate performance, scalability, and usability

Outcome

• Launched a production-ready communication platform across three platforms
• Enabled secure, real-time messaging with administrative oversight
• Provided scalable infrastructure to support future feature expansion

Key takeaway: This project demonstrates my ability to deliver custom, real-time communication platforms that require strong coordination, governance, and cross-platform execution.